Frequently Asked Questions
What does the Levide Mobility™ Ultra do?
It combines adjustable heat, vibration and light-based therapy in one rechargeable knee wrap designed for a convenient at-home comfort routine.
Best practices for beginners
Fully charge the device before first use, adjust the straps comfortably, start at a lower setting and follow the included instructions.
Is it rechargeable?
Yes. It uses USB Type-C charging and is designed for cordless use.
Can I use it on either knee?
Yes. The adjustable design can be used on either the left or right knee.
Can I use two devices at the same time?
Yes. Two Levide Mobility™ devices can be used if you want to target both knees at the same time.
Do you offer free shipping?
Yes. Standard shipping to U.S. addresses is currently free.
How long does shipping take?
Processing typically takes approximately 1–3 business days, followed by approximately 7–14 days for standard U.S. delivery.
What is the return policy?
Eligible orders can be returned within 90 days of delivery.
Is there a warranty?
The Levide Mobility™ Ultra includes a 2-year product warranty for eligible product issues.
How can I contact support?
Use our Contact page and include your order number.
Is this a medical treatment?
No. The product is intended for general wellness and comfort and is not a substitute for medical diagnosis or professional treatment.